Questions about the VASCO separation ?
Why do AXS GUARD and VASCO separate?
As part of VASCO’s strategic plan to narrow it's focus to Mobile Banking security, VASCO and AXS GUARD have agreed to group the AXS GUARD product line and associated services in a stand-alone, and VASCO independent, company fully owned and lead by the original founder, Alex Ongena.
The actual AXS GUARD team, responsible for developing, manufacturing and supporting the AXS GUARD product line, will join the company, Able NV, located in Mechelen (Belgium).
Dan Verbruggen who managed the AXS GUARD sales activities, in various roles, between 2002 and 2014, joins the team again and will take care of sales & marketing.
Operations, production and support teams will be lead by Danny Nuydens.
The VASCO management and the Able nv management, jointly emphasise that the current & new customers, partners and AXS GUARD employees will benefit from this decision as a wholly dedicated focus is a guarantee for future success.
What is the impact for me as CUSTOMER ?
Our aim is to continue to giving you the best solutions and service.
We highly value your trust and confidence in our solutions and we will do whatever is possible to keep you satisfied.
Your AXS GUARD IT- partner and the AXS GUARD team will continue to service you.
If you have questions, do not hesitate to contact us at firstname.lastname@example.org or call +32 15 50 44 00
What is the impact for me as RESELLER/PARTNER ?
The objective of the AXS GUARD team is to make sure we continue to work with you as before.
Your current (commercial) conditions do not change.
Gradually, over the next months, we will move services away from VASCO, for example support services.
We will inform you of every important change, and detailed steps will be provided.
Able NV, remains a Vasco partner, and all services around authentication solutions within AXS GUARD, will be handled and invoiced by AXS GUARD, as before.
If you have questions, do not hesitate to contact us at email@example.com or call +32 15 50 44 00
What about (technical) support? Who to contact ?
Support will be handled by the dedicated AXS GUARD support team as of 14/9/2017.
For now: keep contacting the known support contact phone number and or email firstname.lastname@example.org
Who to contact for commercial questions ?
For all commercial questions, as partner or end-user, please email: email@example.com or call +32 15 50 44 00
What are the AXS GUARD contact, company and administrative details ?
The company behind AXS GUARD is (once again)
General contact: firstname.lastname@example.org or +32 15 50 44 00
What about invoicing and payments ?
Please pay any invoices you have already received to VASCO Data Security N.V. as usual.
Invoices send as of 05/08/2017, will have the AXS GUARD logo, VAT number and the Able nv (new) bank account number. Please pay to the Able nv bank account.
(a letter about the change will be included)
I recently purchased or still have a valid maintenance agreement with Vasco, what happens?
Able nv takes over the responsibilities of all the existing agreements. Don't worry, we keep servicing you.