REMOTE WORKSPACE
FAQ
How do I access my desktop as a Mac user?
All you need is a supported web browser. Start Safari, Chrome or Firefox and navigate to https://your-company-name.axsguard.cloud. Log in and your desktops and applications will appear automatically. You can then switch to “full-screen” mode, as if you were physically sitting behind the remote computer, even if the remote computer is a Windows-based system.
What screen do they take over?
Users can only access desktops and servers that have been authorized by the system administrator. Desktops will appear as if the user is physically sitting behind the computer screen of the PC that is being remotely accessed. Programs and files and are not copied to the user's local computer. In fact, no data is ever transferred from the remote desktop to the user's private computer, unless they choose to print a document.
What if the remote desktop is powered off?
Remote systems that are powered off cannot be accessed. However, if the remote computer has entered sleep mode, it can be woken up remotely if its network is available.
Can user access 2 remote desktops simultaneously?
Yes, you they can open multiple windows and even put each window in full-screen mode side by side if they have more than one monitor.
Can users access a remote Windows PC from their Mac?
Yes. The connection between the AXS Guard Remote Workspace and the user's Mac can be set up for VNC. They can take over any remote computer, as long as they are using a current browser such as Chrome, Firefox, Safari or Edge.
What is the maximum amount of simultaneous remote connections?
AXS Guard Remote Workspace has no restrictions of its own. However, the maximum amount of simultaneous connections will depend on:
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The bandwidth of the user's Internet connection.
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Windows license restrictions.
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Limits configured on the Operating System that is running on the remote computer
If I access a remote Windows server as a Mac user, which desktop will I see?
You will see the desktop of the Windows server. You will also be able to switch to full-screen mode for a better user experience.
Which protocols are supported by AXS Guard Remote Workspace?
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RDP, including RDS
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VNC, preferably RealVNC or UltraVNC
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SSH
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Telnet
Which versions of Windows does AXS Guard Remote Workspace support?
Windows uses the RDP protocol. Many versions of this protocol have been released over the years, each time with significant improvements and speed gains.
For best performance, Windows systems running RDP 8.1 (Windows 8.1, Windows Server 2012 R2 and later versions of the Windows OS).
Windows 10 is the preferred option.
Will high resolutions be supported, for example when working with AutoCAD?
A higher screen resolution means that more data will have to be transmitted over the connection, which may eventually be saturated if the resolution is set too high. This will slow down remote access to a point where it becomes impractical and even unusable. Resolutions up to 1900x1200 are known to work relatively smoothly if enough bandwidth is available.
Can users print and save documents?
Yes. The RDP protocol allows users to print and save documents easily. An additional PDF printer will appear in the printer list of the remote Windows computer, which transparently converts the user's print job into a PDF document. This document can be saved to the user's local desktop and sent to the local printer.
Can I use a smart card reader on my home computer?
his is not supported yet, but we are currently working to find a solution.
Can the user whose PC is being remotely accessed see what's happening?
Yes. RDP supports console sessions which can be used instead of new, invisible RDP sessions. The console consists of the user’s screen, keyboard and mouse. This mode allows users to follow events on their PC in real-time.